Why do APAP volunteers need to use Two-Factor Authorization (Duo)?

Duo protects access to your WUSTL accounts and email, even if your password is guessed or stolen. Universities are prime targets for Internet thieves attempting to gain quick access to personal information and use compromised accounts to attack other businesses and institutions. Many other businesses and universities employ 2FA to enhance security and decrease instances of phishing attacks. Learn more about 2FA.

How do I reactivate Duo on a new mobile phone?

You can find instructions for reactivating Duo here.

I signed up for APAP, but have not received any emails.

Make sure we have your preferred email address in your volunteer record by clicking on the Edit Profile link in the Portal. If we do, please also be sure to add apap@wustl.edu to your safe senders list so that our emails don’t get caught in your spam or junk folders. If you have a Gmail account, make sure to check the promo tab. If you still aren’t receiving emails or need any assistance, please contact us at 314-935-4826 or apap@wustl.edu.

I can’t log into the Portal.

In order to log into the APAP Volunteer Portal, you will need a WashU Key and password. If you need help retrieving or setting up your WashU Key, please email APAP.

I submitted the Confidentiality Form on the Portal, but I don’t see any events listed under “Upcoming Events in My Area.” Why not?

There are two possible reasons for this:

  1. College Fair representative not selected: Make sure you’ve checked the “College Fair representative” box on your Edit Activities form. We only show College Fair events to volunteers who have selected this option.
  2. No events currently available in your area: If you’ve already selected the College Fair option, it’s possible that there simply aren’t any upcoming events in your region at the moment.

Don’t worry—we’ll email you as soon as relevant opportunities become available, so be sure to keep an eye on your inbox!

I’m in the Portal, but I don’t see any information. What should I do?

Each year, APAP volunteers must complete a Confidentiality Form before accessing any information in the Portal.

To complete the form, click the red Confidentiality Form button on the Portal Home page. Once submitted, you’ll be redirected back to the home page, and your information will appear.

I raised my hand for a fair, but I don’t see it listed in the My Events section of the Portal.

Raising your hand simply lets us know you’re interested in staffing a particular fair. You will receive a confirmation email if you are selected to staff the event. If you are not selected, you’ll also receive an email notification.

How do I know if someone will be staffing a College Fair with me?

Click on the Fair Name in the My Events section of the Portal. If another volunteer or an Admissions Officer will be staffing the event with you, you will see their name(s) listed. You can find contact information for other assigned volunteers by clicking on their name(s), as well.

I received an email letting me know there are College Fairs in my area, but when I log in, I don’t see any events listed.

Make sure you’ve completed the Confidentiality Form by clicking the red Confidentiality Form button on the Portal Home page. If you’ve submitted the form, but still don’t see events listed, it’s possible that another volunteer may have already signed up to staff the fair.

We will email you each time a fair within 25 miles of your address is added to your Portal view, so keep an eye out for more opportunities to help!